{"id":678,"date":"2025-09-17T16:19:05","date_gmt":"2025-09-17T14:19:05","guid":{"rendered":"https:\/\/digitalmaterial.ch\/blog\/?p=678"},"modified":"2025-09-17T16:21:40","modified_gmt":"2025-09-17T14:21:40","slug":"edge-sync-status-not-syncing","status":"publish","type":"post","link":"https:\/\/digitalmaterial.ch\/blog\/edge-sync-status-not-syncing\/","title":{"rendered":"Edge Sync Status: &#171;Not Syncing&#187;"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>Sometimes we come across customer tenants that haven&#8217;t used the Edge sync function. Upon signing in, you&#8217;ll see &#171;Not syncing&#187; and &#171;Sync isn&#8217;t available for this account&#187;. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"348\" src=\"https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/image-5-1024x348.png\" alt=\"\" class=\"wp-image-687\" srcset=\"https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/image-5-1024x348.png 1024w, https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/image-5-300x102.png 300w, https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/image-5-768x261.png 768w, https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/image-5.png 1274w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Issues like this can usually be traced with <a href=\"edge:\/\/sync-internals\">edge:\/\/sync-internals<\/a>. &#171;Disable Reasons&#187; shows &#171;Encryption service unavailable&#187; and the Sync Logs display a warning that Microsoft Information Protection service is disabled.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"620\" src=\"https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/RemoteDesktopManager_BKdyXTCzq3-1024x620.png\" alt=\"\" class=\"wp-image-689\" srcset=\"https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/RemoteDesktopManager_BKdyXTCzq3-1024x620.png 1024w, https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/RemoteDesktopManager_BKdyXTCzq3-300x182.png 300w, https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/RemoteDesktopManager_BKdyXTCzq3-768x465.png 768w, https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/RemoteDesktopManager_BKdyXTCzq3.png 1279w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"626\" src=\"https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/RemoteDesktopManager_nlitrXnRtH-1024x626.png\" alt=\"\" class=\"wp-image-688\" srcset=\"https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/RemoteDesktopManager_nlitrXnRtH-1024x626.png 1024w, https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/RemoteDesktopManager_nlitrXnRtH-300x183.png 300w, https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/RemoteDesktopManager_nlitrXnRtH-768x469.png 768w, https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/RemoteDesktopManager_nlitrXnRtH.png 1268w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>We can check if the corresponding AIPService is disabled and enabled it if necessary. More information about the AIP Module can be found here, <a href=\"https:\/\/learn.microsoft.com\/en-us\/powershell\/module\/aipservice\/enable-aipservice?view=azureipps\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/powershell\/module\/aipservice\/?view=azureipps\">AIPService Module | Microsoft Learn<\/a><\/a>. We&#8217;ve also seen tenants where the service was enabled but needed to be disabled and then re-enabled to restore functionality.<\/p>\n\n\n\n<div class=\"wp-block-kevinbatdorf-code-block-pro cbp-has-line-numbers\" data-code-block-pro-font-family=\"Code-Pro-JetBrains-Mono\" style=\"font-size:.875rem;font-family:Code-Pro-JetBrains-Mono,ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;--cbp-line-number-color:#D4D4D4;--cbp-line-number-width:calc(1 * 0.6 * .875rem);line-height:1.25rem;--cbp-tab-width:2;tab-size:var(--cbp-tab-width, 2)\"><span role=\"button\" tabindex=\"0\" style=\"color:#D4D4D4;display:none\" aria-label=\"Copy\" class=\"code-block-pro-copy-button\"><pre class=\"code-block-pro-copy-button-pre\" aria-hidden=\"true\"><textarea class=\"code-block-pro-copy-button-textarea\" tabindex=\"-1\" aria-hidden=\"true\" readonly>Install-module AIPService -Scope AllUsers \nConnect-AipService\nGet-AipService\nEnable-AipService<\/textarea><\/pre><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"width:24px;height:24px\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\" stroke-width=\"2\"><path class=\"with-check\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M9 5H7a2 2 0 00-2 2v12a2 2 0 002 2h10a2 2 0 002-2V7a2 2 0 00-2-2h-2M9 5a2 2 0 002 2h2a2 2 0 002-2M9 5a2 2 0 012-2h2a2 2 0 012 2m-6 9l2 2 4-4\"><\/path><path class=\"without-check\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M9 5H7a2 2 0 00-2 2v12a2 2 0 002 2h10a2 2 0 002-2V7a2 2 0 00-2-2h-2M9 5a2 2 0 002 2h2a2 2 0 002-2M9 5a2 2 0 012-2h2a2 2 0 012 2\"><\/path><\/svg><\/span><pre class=\"shiki dark-plus\" style=\"background-color: #1E1E1E\" tabindex=\"0\"><code><span class=\"line\"><span style=\"color: #DCDCAA\">Install-module<\/span><span style=\"color: #D4D4D4\"> AIPService -Scope AllUsers <\/span><\/span>\n<span class=\"line\"><span style=\"color: #DCDCAA\">Connect-AipService<\/span><\/span>\n<span class=\"line\"><span style=\"color: #DCDCAA\">Get-AipService<\/span><\/span>\n<span class=\"line\"><span style=\"color: #DCDCAA\">Enable-AipService<\/span><\/span><\/code><\/pre><\/div>\n\n\n\n<p>After a few minutes, try signing out and signing back in. Sync should start immediately, sync-internals will reflect this change.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"429\" src=\"https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/image-1024x429.png\" alt=\"\" class=\"wp-image-679\" srcset=\"https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/image-1024x429.png 1024w, https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/image-300x126.png 300w, https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/image-768x322.png 768w, https:\/\/digitalmaterial.ch\/blog\/wp-content\/uploads\/2025\/09\/image.png 1228w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes we come across customer tenants that haven&#8217;t used the Edge sync function. Upon signing in, you&#8217;ll see &#171;Not syncing&#187; and &#171;Sync isn&#8217;t available for this account&#187;. Issues like this can usually be traced with edge:\/\/sync-internals. &#171;Disable Reasons&#187; shows &#171;Encryption service unavailable&#187; and the Sync Logs display a warning that Microsoft Information Protection service is [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":694,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[64,62,65,66,63],"class_list":["post-678","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","tag-aipservice","tag-edge","tag-information","tag-protection","tag-sync"],"_links":{"self":[{"href":"https:\/\/digitalmaterial.ch\/blog\/wp-json\/wp\/v2\/posts\/678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitalmaterial.ch\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/digitalmaterial.ch\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/digitalmaterial.ch\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/digitalmaterial.ch\/blog\/wp-json\/wp\/v2\/comments?post=678"}],"version-history":[{"count":4,"href":"https:\/\/digitalmaterial.ch\/blog\/wp-json\/wp\/v2\/posts\/678\/revisions"}],"predecessor-version":[{"id":693,"href":"https:\/\/digitalmaterial.ch\/blog\/wp-json\/wp\/v2\/posts\/678\/revisions\/693"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/digitalmaterial.ch\/blog\/wp-json\/wp\/v2\/media\/694"}],"wp:attachment":[{"href":"https:\/\/digitalmaterial.ch\/blog\/wp-json\/wp\/v2\/media?parent=678"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/digitalmaterial.ch\/blog\/wp-json\/wp\/v2\/categories?post=678"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/digitalmaterial.ch\/blog\/wp-json\/wp\/v2\/tags?post=678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}